Genpact is currently accepting applications for the position of Process Associate in the Banking – Dispute – Financial Crime & Fraud Prevention domain. As a Process Associate, you will be responsible for reviewing Supplier Registration Forms and ensuring the completeness of information provided by the supplier.
Job duties and responsibilities:
- Investigate suspicious activities and abnormal customer behavior, such as unusual card spend or anomalous account activities.
- Conduct thorough research and make decisions independently within the scope of workflow/procedure.
- Perform reasonable investigations on cases using available tools to meet regulatory SLAs (Service Level Agreements).
- Communicate with other departments as per procedures regarding the case.
- Document all review steps, decision rationale, and supporting documentation used in the review process.
- Have a complete understanding of policies, procedures, and familiarity with Dispute investigation and case management tools.
- Identify and minimize the risk posed by fraud patterns and trends.
- Achieve/exceed quality standards for investigations within defined SLAs.
- Participate in ad hoc projects and assignments as required.
Qualifications & skills:
- Freshers are eligible to apply.
- Graduate with a degree in B.Com / BBA.
- Demonstrates sound decision-making and clarity of thought.
- Ability to thrive in a dynamic, fast-paced environment.
- Curious and inquisitive personality.
- Good attention to detail.
- Excellent written and verbal communication skills in English.
- Ability to manage multiple tasks effectively.
- Comfortable working independently and in a group setting.
- Adaptable to changes and willing to work in a 24/7 environment.
If you are eager to work in the field of Financial Crime & Fraud Prevention and possess the required skills and qualifications, don’t miss the opportunity to join Genpact as a Process Associate and contribute to their dynamic team.
Job/Req. ID: BFS029556
Location: Gurugram, Haryana
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