Genpact is seeking a candidate who possesses a strong work ethic and can work effectively both independently and as part of a team in a dynamic and fast-paced environment. They are looking for someone who is self-starting, intellectually curious, and creative.
The main responsibilities of the role include:
- Providing resolutions to maintain quality standards.
- Reviewing content and providing resolutions based on prescribed guidelines.
- Recognizing trends and patterns and addressing issues promptly.
- Providing insights to improve support to users.
- Maintaining a thorough understanding of processes and policies.
- Delivering excellent customer service to customers.
Minimum qualifications for the position are:
- Any Graduate (Post-Graduate qualifications are an added advantage).
- Freshers are eligible to apply.
- Fluency in the English language.
Preferred qualifications include:
- Effective probing and analyzing/understanding skills.
- Problem-solving skills with a customer-centric approach.
- Flexibility to work on a flexible schedule, including weekend shift work.
Job/Req. ID: HIG013869
Location: Hanamkonda, Telangana
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