HR Operations Specialist | ABB | Bangalore, KA

Job description:

ABB is conducting an interview for the post of HR Operations Specialist.

Job duties and responsibilities:

As an HR Operations Specialist reporting to the HR Delivery Manager at ELC in Bangalore, India, your primary responsibility will be to handle day-to-day HR transactions for one or more assigned service lines or countries. You will also manage complex and escalated tasks, ensuring a high level of customer experience by completing HR transactions accurately and in a timely manner. Additionally, you will support globally set standards for HR operations and ensure compliance with local legal and regulatory requirements in the HR operations front office/hub.

Essential responsibilities will include:

1. Executing HR CORE processes through SAP, ensuring accurate data in Organization Management (OM), Personnel Administration (PA), and Payroll based on global standard processes.
2. Taking ownership of the complete employee life cycle from hiring to retirement/termination.
3. Monitoring payroll-related data in HR Core (e.g., salary, recurring payments) and ensuring proper supporting documentation.
4. Playing a key role in the ‘lock and unlock’ process of critical data within HR Core.
5. Capturing Employee Life Cycle Management (ELCM)-related activities in appropriate systems and recording employee queries in the ticketing tool.
6. Ensuring execution and delivery of ELCM services according to defined Service Level Agreements (SLAs) such as Turnaround Time (TAT), quality, and Customer satisfaction (C-SAT).
7. Extracting reports for internal data quality through Ad-hoc query or customized Transaction codes.

Qualifications and experience required:

1. A Bachelor’s degree in any stream.
2. Ideally, 1-3 years of experience in HR Shared Services in a global organization would be advantageous.
3. Proficiency in MS Office and excellent written and verbal communication skills.
4. Ability to manage multiple demands on time and work effectively with cross-functional teams.
5. A collaborative, solutions-oriented approach and strong analytical skills.
6. A proactive working style with a “can-do” attitude to serve customers effectively.
7. Flexibility to work in shifts.
8. Ability to work in a fast-paced, multi-tasking, high transaction team environment.

In this role, you will play a critical part in managing HR operations and ensuring a seamless employee experience. Your ability to handle complex tasks and maintain high standards of service will contribute to the success of HR operations and customer satisfaction.

Job/Req. ID: IN87237351_E1

Company: ABB

Location: Bangalore, KA

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